You may return most new, unopened items within 14 days of delivery for an exchange or store credit. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Buyer pays return shipping. You should expect to receive your store credit or exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it. If you need to return an item, please fill out the Contact Us form with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Send Exchange To:
15425 Sherman Way #229
Van Nuys CA 91406
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping fees are non-refundable. If you refuse any shipments from Faint Essence Candle Co., LP, you will be held liable for the original shipping charges. In addition, for the cost of returning the package to us. This amount will be removed from your product refund. If your tracking information shows that your package was delivered and you have not received it. You must take this up with the Postal Carrier you have chosen. Faint Essence Candle Co., LP does not hold responsibility for package that shows complete delivery.
Lost or Stolen Packages
Faint Essence Candle Co., LP, is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Faint Essence Candle Co., LP, will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.